Terms and conditions of payment and cancellation

Terms of payment for training

Business customers

AEL will send your company an invoice two weeks before the training is scheduled to begin, after we have confirmed that the training will take place. Our invoicing method of choice is online payment. It is also possible to request an invoice via email or the post. The payment must be made within 14 days, unless agreed otherwise.

Individual customers

AEL will send you an invoice two weeks before the training is scheduled to begin, after we have confirmed that the training will take place. We send our invoices to the emails our individual customers have supplied us with when they register for the course. The payment must be made within 7 days. The payment must have taken place before you can participate in ARL training. Please have proof of payment available when you arrive to the training.

Terms of payment for the AEL Hotel

Business customers

Business customers can request an invoice after a hotel stay. The payment must be made within 14 days, unless agreed otherwise. It is also possible to pay for the lodgings upon checking out with a bank card.

Individual customers

Individual customers are asked to pay for their hotel stay with a bank card upon checking out.

Terms of cancellation for training – all customers

You can cancel your participation at no charge up to 14 days before the training is set to begin. Any cancellations made after this will granted a 50 percent refund. If participation wasn’t cancelled before the training began, we will charge the full price.

AEL reserves the right to move or cancel training at will.

Terms of cancellation for the AEL Hotel – all customers

Cancellations of hotel bookings must reach AEL Hotel customer service (asiakaspalvelu@ael.fi, +358 (0)9 5307 555) by 4:30 pm of the day before the scheduled arrival at the latest.  Bookings that haven’t been cancelled by this time will be charged a full one-day’s rate.

For more information, contact AEL’s billing unit at: laskut@ael.fi.